FAQ

FAQ

How long until my order ships?

Orders are in lab for 3 to 5 business days.  Most orders ship in 3 business days.  Business days are Monday through Friday, excluding major holidays.

How long will shipping take?

Standard shipping via USPS or UPS Ground is between 1 and 6 business days.  3-Day, 2-Day and Overnight shipping options are available when you place your order.

Can I expedite my order in lab to get it sooner?

You can request a quicker turnaround time in lab and we'll do what we can, but there's no guarantee that it will happen.

I have more questions about products and services.  What should I do?

Call 800-558-5010 ext. 4101.  Or email contact@parentographer.com.

What if I want to return an item?

Send the item to us and include all of the original packaging materials.  Attn:  Parentographer, 10220 E. Sprague Ave, Spokane Valley, WA 99206.

Where can I find out more about Parentographer's terms and conditions?

For a full and detailed accounting of Parentographer's terms and conditions of business and policies relating to this website, please visit our Policies page.